Description:

TQM or Total Quality Management is a management philosophy that involves continuous improvement in all aspects of organizational operations, processes, and systems. It aims to create a customer-focused culture in the organization and improve productivity and quality, leading to increased customer satisfaction and business growth. This course provides an in-depth understanding of the TQM philosophy and its implementation strategies in different organizational settings.

Key Highlights:

• Understand the principles and practices of TQM
• Learn how to create a customer-focused culture in the organization
• Explore the different tools and techniques used in TQM
• Gain insights into the role of leadership in implementing TQM
• Learn how to measure and improve quality in operations and processes

What you will learn:

• Understand the principles and practices of TQM
  Learn the basics of TQM and its key principles, such as continuous improvement, customer focus, and employee involvement.
• Create a customer-focused culture in the organization
  Explore the importance of creating a customer-focused culture in the organization and learn how to integrate customers' needs and feedback into operations and processes.
• Explore the different tools and techniques used in TQM
  Gain insights into the different tools and techniques used in TQM, such as statistical process control, Lean Six Sigma, and Kaizen, and how to apply them in your organization.
• Gain insights into the role of leadership in implementing TQM
  Understand the key roles and responsibilities of leadership in implementing TQM, including setting the vision, creating a sense of urgency, and providing the necessary resources and support.
• Learn how to measure and improve quality in operations and processes
  Gain insights into the different quality metrics, such as defect rates, cycle time, and customer satisfaction, and learn how to use them to measure and improve quality in your operations and processes.